E-Commerce CRM, multiplied.
Software that answers your buyers, works the carts they left and brings them back.
Multiply Revenue is sales software for online stores. It handles the questions buyers ask before they commit, follows up the carts and quotes they walked away from and brings the ones worth chasing back with a call or a text. Every call and chat is scored, so the returns question that quietly became a lost customer is visible. Calls, texts and emails sit in one place, so a first-time buyer becomes a second order instead of a one-off.
No setup fee on any plan, and no per-text charge from us.
What e-commerce businesses fight every day.
Carts and Enquiries Die in Silence
Somebody gets most of the way to buying, stops, and nothing follows. An email goes out and lands in a promotions tab. The people most likely to buy are the ones nobody speaks to.
One Order and Then Nothing
Plenty of customers buy once and are never contacted again in a way they notice. The list is the most valuable thing the business owns and it mostly sits there.
Support Questions Are Really Sales Questions
Half of what reaches your inbox is somebody deciding whether to buy. Treated as a ticket it gets a slow, correct answer. Treated as a sale it gets a fast one.
What it costs you today, and what changes.
An Abandoned Cart Gets Three Emails and Nobody Ever Asks Why
A cart left at checkout is somebody who wanted the thing and stopped. Email asks them to come back on their own and never finds out what stopped them. A short call or a text does, and the answer is almost always specific: the delivery date, the size, the return policy, a payment that failed.
A Question at Eleven at Night Goes to Whoever Answers It
A shopper with a question about fit, compatibility or delivery will not wait until morning. They will find an answer somewhere, and often that somewhere is a competitor's site. The agent answers those questions at any hour from your own catalogue, and hands over the ones it cannot.
A Recommendation Widget Does Not Know What They Asked You
A static recommendation block shows what other people bought. It does not know that this customer just asked whether the cover fits a 2019 model, or that they bought the base unit last spring. The agent has the conversation and the order history, so what it suggests is the thing that actually goes with what they own.
Post-Purchase Questions Bury a Small Support Team
Order status, return requests and sizing questions arrive faster than a small team can answer them. The agent handles the routine ones from your own order data and hands over anything it cannot resolve, so the queue is people with real problems rather than four hundred where-is-my-parcel messages.
Call Cart Abandoners Within 1 Hour of Abandonment
Abandoners recovery targetVoice AI calls shoppers who left items in their cart within 60 minutes, while purchase intent is still fresh. AI references the exact products they were considering, addresses hesitation like shipping costs or sizing concerns and offers a personalized incentive calibrated to cart value. A phone call recovers far more of those carts than an email that sits unopened.
Call First-Time Buyers 7 Days Post-Purchase for Reviews
New Buyers review generationVoice AI contacts new customers a week after their first order arrives to check they are happy and to ask for a review. It also catches the unhappy ones while the complaint is still private, which is the half of this that most stores never do at all.
Call VIP and High-Value Customers for Exclusive Early Access
VIP Customers loyalty programVoice AI identifies your best customers by lifetime spend and calls them with exclusive early access to new product launches, seasonal sales and limited-edition drops. A customer who gets a call before a launch rather than the same email as everybody else behaves like a regular, because you treated them as one.
Call Subscription Lapsed Customers Before Churn
Lapsed Subs churn preventionVoice AI contacts subscription customers who have paused, skipped or shown declining engagement before they cancel entirely. AI asks about their experience, addresses product fatigue with alternative recommendations and offers retention incentives like free shipping or a complimentary bonus item.
How e-commerce teams put it to work.
Cart Recovery by Phone, Not Another Email
The agent calls and texts cart abandoners within the hour, naming the products they left behind and answering the question that stopped them, which is usually sizing, delivery or whether it will fit. An email asks somebody to come back on their own. A call finds out why they did not.
Customer Service That Answers Before the Queue Builds
AI trained on your own catalogue answers sizing, compatibility, shipping and availability questions on the spot, day or night. The ones it cannot answer go to a person, with the conversation attached so the customer does not repeat themselves.
Order Support and Returns, Answered on the First Call
The agent handles order status, starts returns and processes exchanges from your own order data, so the routine questions are dealt with on the first contact. Anything unusual goes to a person with the conversation attached.
Recommendations Based on the Conversation, Not a Widget
The agent suggests the accessory, the refill or the matching item during a checkout or post-purchase conversation, based on what the customer just said and what they already own rather than on what a block of code thinks is popular.
The ecommerce CRM playbook, the long version.
6 chapters on how this actually works in e-commerce, written out in full.
Read the guide- 01What an Ecommerce CRM Has to Do That a General One Does Not
- 02The Cart They Left, and Why the Phone Is Not Always Wrong
- 03The Question Before the Purchase, at Eleven at Night
- 04What the Agent Actually Says to a Customer
- 05The Second Order Is Where the Business Actually Is
- 06What to Check Before You Buy Any Ecommerce CRM, Including Ours
E-Commerce teams always ask.
What should an ecommerce store look for in an AI agent?+
Start with the job. Cart recovery, customer service and recommendations are three different problems and a vendor who says one product does all three equally well is worth a second question. Ours connects to Shopify and WooCommerce and is trained on your own catalogue, so it answers with your products, your stock and your policies rather than generic text. Ask any vendor to show it answering a question about your actual inventory before you buy.
How do AI agents for ecommerce recover abandoned carts?+
The agent spots the abandonment and calls or texts within the hour, while the decision is still recent. It names the products left behind, asks what stopped them and answers it, whether that is shipping cost, a size question or a delivery date. Where you allow one, it can offer an incentive. The mechanism is the difference: an email waits to be opened, a call finds out the reason.
Does it connect to Shopify?+
Yes, and to WooCommerce, BigCommerce and Magento. The agent reads your product catalogue, your stock and your order data, so it can answer where an order is and whether something is in stock without a person in the loop. Anything outside that, a damaged delivery, a dispute, a request it has not seen before, goes to your team with the conversation attached.
Where should we start?+
With whichever one is costing you most right now. If carts are being abandoned at volume, start with recovery. If your support inbox is beyond what your team can answer in a day, start with customer service. You can turn one on without the other and add the next when the first is working, which is also the honest way to find out whether it is working.
What does an ecommerce CRM do that my store platform does not?+
Your store platform records orders. An ecommerce CRM records people. It keeps every call, text, email and chat with a customer in one place, next to what they bought and what they left in the cart. That is the difference between knowing an order shipped and knowing that the same buyer asked about returns twice last month and has not been back since. The platform tells you what sold. The CRM tells you who to talk to next and why.
How is this different from an email marketing tool like Brevo or ActiveCampaign?+
Email marketing tools send campaigns to lists. They are good at that, and you may well keep one. A CRM works the other way round: it starts from the single customer and their history, then decides what the next useful contact is. That contact might be a call to someone who asked a pre-sale question, a text about a cart worth chasing or an email to a buyer who is due to reorder. Our email and text tools sit inside the same record, so the follow-up and the history never drift apart.
Which customer data does the agent use, and who does it contact?+
It uses what your store already holds: contact details, order history, carts left behind and the questions buyers sent you. It contacts people who have dealt with your store or asked to hear from you, and it records consent where the law requires it. It does not call a bought list of strangers. Every call says up front that it is a digital assistant and that the call is recorded, and anyone who asks not to be contacted again is not contacted again.
Can I see which customers are worth the most?+
Yes. Because every order and every conversation is attached to the same customer, you can sort by value, by how recently they bought and by whether they went quiet after a problem. Repeat buyers and high-value carts get worked first. The analytics view shows where the follow-up is paying off, so you can stop spending effort on the segments that never answer.
What does it cost to start?+
Plans start at $97 a month with no setup fee. The prices are published on the pricing page, so you can read them before you talk to anyone. Calling time is billed by use, and the wallet stops at zero rather than running up a surprise bill.
Multiply Revenue