The Best Birdeye Alternatives13 Review Management Tools Compared, and When You Need Something Else Entirely.
Birdeye is a capable online reputation management platform for multi-location businesses. Businesses look for a Birdeye alternative because the price is not published, the platform is built for chains or reviews alone do not bring in new customers. Here is how the best review management tools compare on features, pricing, pros and cons.
AI time is billed by the minute, 10¢ inbound and 20¢ outbound, and the line for AI calls is part of that rate. Calls your team makes by hand will run on your own carrier account. See our Terms of Service.
Pricing verified August 28, 2026
Every Birdeye number on this page comes from Birdeye's own public pricing or help pages, checked on the date above. Birdeye changes pricing and plan limits over time, so treat every figure here as a snapshot, not a live quote.
- Birdeye Pricing
- Birdeye Review Management
- Podium Pricing
- NiceJob Pricing
- BrightLocal Pricing
- Trustpilot Business Plans
- Reputation Pricing
- GatherUp Pricing
- Grade.us Plans
- Weave Pricing
- Broadly Pricing
- Vendasta Pricing
- SOCi Pricing
- ReviewTrackers Pricing
- Yext
- Thryv Pricing
- Signpost Pricing
- Swell Pricing
- SocialPilot Review Management
- Yotpo Pricing
- Search Atlas Pricing
Birdeye's pricing page asks for your location count and phone number and quotes you directly rather than listing figures. Every statement about Birdeye here is drawn from Birdeye's own public pages as read on August 28, 2026 and is limited to what those pages actually say; the newer sections were read on October 18, 2026. Every other vendor was read on its own site on October 17 or 18, 2026. Birdeye may quote different terms directly to you. Confirm current details with each vendor before buying.
What Multiply Revenue Does for Your Business
Whatever you decide about Birdeye, here is what our software does for you, in plain terms. It is built for one job: bringing in new customers without you hiring a sales team.
An AI agent that makes the calls for you
Our digital assistant calls your list or our in-market audience, opens with something specific to each business, asks your qualifying questions and handles the common objections. When someone is ready, it books a time on your live calendar before the call ends.
Leads who are shopping right now
In-market audience data shows businesses that searched on Google or Bing or filled in a form on Facebook or Instagram for what you sell, in the last day to the last week. You call people while they are deciding, not months after.
Follow-up that never forgets
Nobody falls through the cracks. People who did not answer get a call back, a text or an email on the schedule you set, so a list keeps getting worked long after the first pass.
Every call recorded, transcribed and scored
Each call is recorded and transcribed, and the AI coach scores it, so you can read exactly what was said and see what is working without listening to hours of audio.
The CRM is included, with unlimited users
Contacts, pipeline, calendar booking and analytics come with every plan, with unlimited users and 50,000 to 1,000,000 contacts by plan. Every call, text and email lands on the contact record by itself, with no typing.
Simple pricing, no contract
Plans are $97, $297 or $497 a month, month to month, with no setup fee and the whole toolbox on every plan. AI calling time is billed by the minute (10¢ inbound, 20¢ outbound), so you pay for the work that happens.
Done for you, if you would rather not set it up
Add Done for you from $97 a month and a person sets everything up with you in month one, then keeps improving it every month. Cancel any time.
Calls are made the right way
The agent calls business lines in each prospect's own timezone, never in the evening and never on a Sunday, and every call opens by saying it is a digital assistant and that the call is recorded.
Why Businesses Look for Birdeye Alternatives
Birdeye is a capable online reputation management platform. The reasons businesses compare Birdeye alternatives are usually about price visibility, fit for their size and what the platform leaves undone. Here are the reasons businesses give for comparing Birdeye alternatives.
No published price
Birdeye's pricing page asks for your email, company and number of locations before it shows a figure, so you cannot compare costs without a sales call. Many small businesses prefer tools such as NiceJob, BrightLocal, GatherUp or Trustpilot, which print starting prices on their own pages.
Sources: Birdeye Pricing, NiceJob Pricing, BrightLocal Pricing · checked October 18, 2026.
Built for many locations
Birdeye's pricing is organized around location count, with bands that run past 1,000 locations. A single-location business can use it, but it is paying for a structure shaped around chains and franchises.
Source: Birdeye Pricing · checked October 18, 2026.
More platform than a small team needs
Reviews, listings, surveys, ticketing, social media, messaging and AI agents in one product is a lot to set up and pay for when all you want is more Google reviews. Single-purpose review tools such as NiceJob start at $75 a month.
Contract length and commitment
Before signing with any review management vendor, ask for the contract term, the cancellation terms and whether the price rises at renewal.
Agencies want white-label tools
Marketing agencies that manage reviews for clients often prefer platforms built to resell, such as Grade.us or Vendasta, with white-label dashboards and client reporting.
Sources: Grade.us Plans, Vendasta Pricing · checked October 18, 2026.
Support and onboarding vary by plan
With large platforms, the level of onboarding, training and customer support often depends on the plan you buy. Owners who want a person to call when something breaks should ask what support is included, how fast it responds and whether onboarding costs extra.
Features overlap with tools they already pay for
Many businesses already have texting in their phone system, a CRM with email follow-up and a social media scheduler. Paying again for the same features inside a reputation platform pushes some owners toward a narrower review tool that only does what they are missing.
Reviews do not bring in new customers on their own
A strong star rating helps you win customers who are already searching. It does little for the businesses and homeowners who have not looked for you yet. Owners whose real problem is not enough new leads look for a tool that goes out and finds them.
What Birdeye Costs in 2026, and How Its Competitors Compare
Birdeye does not publish prices. Its pricing page asks for your email, company and number of locations, and a salesperson sends a quote. ReviewTrackers and SOCi also quote rather than publish, and Yext has no pricing page at all, so for those four you will only know the cost after talking to sales.
Several Birdeye competitors print their starting prices. On their own pages, read October 17 and 18, 2026: Podium lists Core at $399 a month and Pro at $599, with Signature quoted. NiceJob Starter is $75 a month and Pro $125, with no contracts. BrightLocal, priced for one location, is $31, $40 or $49 a month billed annually ($41, $54 or $65 monthly), and its review tools are on the Grow plan. GatherUp and Grade.us both start at $99 a month for one location and $60 a location for multi-location. Reputation lists $80, $115 or $150 a month per location. Trustpilot lists a free plan, and its paid plans start at $99, $319 or $799 a month per domain on a 12-month commitment.
Compare on the way you are charged, not only the headline figure. Per location pricing suits a single shop and gets expensive across a chain. Per domain pricing, as Trustpilot uses, suits ecommerce. Flat bundles such as Thryv's or Broadly's include more than reviews, so check you will use the rest.
A worked example using the per location prices printed on the vendors' own pages: ten locations on GatherUp's multi-location rate of $60 a location is $600 a month; ten locations on Reputation's lowest per location plan of $80 is $800 a month. One location on NiceJob Pro is $125 a month, and one location on BrightLocal's Grow plan is $49 a month billed annually. These are starting figures before any add-ons, and real quotes depend on the features you pick, so use them to frame the conversation rather than as a final price.
Billing terms move the number too. BrightLocal shows a saving of about a quarter for annual billing, GatherUp and Grade.us list 20% off annual and Trustpilot's plans are all 12-month commitments. Annual billing lowers the monthly figure but locks you in, so it is worth paying monthly for the first few months until you know the tool works for your team.
Free trials let you test before you commit. BrightLocal offers a 14-day free trial, Trustpilot a 14-day trial of its Plus plan and Vendasta a 14-day free trial on its first three plans, while NiceJob runs with no contracts. Birdeye, Podium, ReviewTrackers and SOCi list no free trial on the pages we read. Use a trial to send real review requests to real customers, because the number of reviews you collect in two weeks tells you more than any sales presentation.
Then add the hidden costs: setup or onboarding fees, SMS charges for review requests, add-ons for listings or social media and the contract term. Ask every vendor, Birdeye included, for the total first-year cost for your number of locations in writing. A written figure is the only way to compare a quoted platform fairly with one that prints its price.
For reference, Multiply Revenue is not a review management tool. It is an outbound AI sales platform at $97, $297 or $497 a month with no setup fee, not priced per location, with AI calling time billed by the minute (10¢ inbound, 20¢ outbound).
What Is Birdeye? Key Features and Who It Serves
To pick the right Birdeye alternative, it helps to be clear on what Birdeye does today. Its review management page calls it the #1 AI review management platform for multi-location brands, and its homepage now organizes the product around AI coworkers.
Review generation and review requests
Birdeye describes a review generation agent that asks customers for reviews. Its own page claims businesses get 128% more reviews in 90 days; that is Birdeye's figure and we have not tested it. More reviews is the main reason local businesses buy review management software, because review count and recency both shape how customers choose and how a business shows up in local search.
Source: Birdeye Review Management · checked October 18, 2026.
AI review responses at scale
Birdeye uses AI to respond to reviews at scale, which matters most for brands with dozens or hundreds of locations where nobody could answer every review by hand. Replying to reviews, good and bad, is part of how customers and search engines judge a business.
Source: Birdeye Review Management · checked October 18, 2026.
Listings management
Birdeye keeps business listings accurate across directories, so the name, address, phone number and hours match everywhere. Accurate listings support local SEO and stop customers calling an old number or driving to an old address, which is a quiet way to lose business that most owners never notice.
Source: Birdeye Review Management · checked October 18, 2026.
Surveys, insights and ticketing
Under its customer experience coworker, Birdeye offers surveys, insights from customer feedback and ticketing, so a complaint in a review or survey can become a task for a location manager. For a chain, that loop between feedback and action is often worth more than the reviews themselves.
Source: Birdeye Review Management · checked October 18, 2026.
Social media and marketing automation
Birdeye's homepage lists social media management and marketing automation under its marketing coworker, plus an AI search optimization agent built around the idea that reviews now shape what AI assistants recommend.
Source: Birdeye Review Management · checked October 18, 2026.
Who Birdeye suits
In our view, multi-location brands that want reviews, listings, messaging and surveys in one platform, and that are comfortable getting a quote from a sales team rather than a price from a page. It is less of a fit for a single-location business that only wants more Google reviews, for an ecommerce brand whose customers check Trustpilot or for an agency that needs to resell under its own brand. Each of those buyers has a more focused option in the list below, usually with a price you can see before you talk to anyone.
Where the Real Difference Shows Up
There Is No Price on the Pricing Page
Birdeye's pricing page describes a model built around outcomes rather than seat counts and shows location bands from 1 to 3 all the way up to 1,000 and above, but attaches no figures to any of them. To get a number you complete a form that asks for your contact details and number of locations. You get a quote from a salesperson rather than a price from a page.
Source: Birdeye Pricing · checked August 28, 2026.
Priced by Number of Locations
Birdeye's banding is built for multi-location operators, which makes sense for the customers it is aimed at. A single-location contractor or practice sits at the bottom of a scale designed for chains, and buys into a structure built around a problem it does not have.
Source: Birdeye Pricing · checked August 28, 2026.
Reviews Win Demand That Already Exists
Good reviews make every other channel work harder, which is why Birdeye has real customers. Reviews mostly help you win people who are already looking for what you sell. They do little to start new conversations when nobody in your area is searching this month. Multiply Revenue starts the conversation instead of waiting to win it.
Reputation Management and Lead Generation Are Two Different Jobs
Online reputation management makes the most of the customers who already find you: more reviews, better replies, accurate listings and a higher star rating, so more searchers choose you over the business next door. Lead generation creates customers who were not looking for you yet: it finds businesses or homeowners who need what you sell and starts the conversation. Birdeye and the review tools on this page do the first job. Multiply Revenue does the second. A business with a thin pipeline and a good rating gets more from lead generation; a business with plenty of enquiries and a weak rating gets more from reputation management. Many growing businesses end up needing both, and it is worth knowing which one is the bottleneck before you spend.
Birdeye vs Podium vs NiceJob in Plain Terms
These three are often compared, and they suit different buyers. Birdeye covers reviews, listings, surveys, ticketing and social media for multi-location brands, quoted by sales. Podium leads with text messaging, a shared inbox and an AI employee that answers leads, with reviews built in, from $399 a month for Core. NiceJob does one thing, getting more reviews and referrals, at a published price with no contracts. A single-location contractor who wants more Google reviews will usually be happiest with NiceJob; a busy local business that lives on text messages will lean to Podium; a chain that wants one platform for every location will lean to Birdeye.
How AI Is Changing Review Management Software
Several vendors on this page now lead with AI. Birdeye organizes its product around AI coworkers for marketing, operations and customer experience. Podium sells an AI employee and an AI reputation specialist that writes review invites and replies. Vendasta has an AI reputation specialist, SOCi deploys brand-trained AI agents by location and SocialPilot drafts replies based on sentiment. The practical gains are real: replies get written in seconds, requests go out at the right moment and patterns in feedback surface without anyone reading every review. The risks are worth managing too. Check that you can approve or edit AI replies before they post, that the tone matches your brand and that a human still handles the angry customer who needs a phone call.
Sources: Birdeye Review Management, Podium Pricing, Vendasta Pricing, SOCi Pricing, SocialPilot Review Management · checked August 28, 2026.
Questions to Ask Birdeye, or Any Vendor, Before You Sign
Because Birdeye and several competitors quote by sales call, the questions you ask decide the deal you get. Ask for the total first-year cost for your exact number of locations, with every add-on you would actually use listed. Ask what the contract term is, whether it renews automatically and how much notice you must give to cancel. Ask whether text message review requests carry extra charges and how many are included. Ask what onboarding and support come with your plan, and who you call when something breaks. Ask how AI replies are approved before they post. And ask what happens to your customer data, survey results and listing connections if you leave. Get the answers in writing, then compare them with the published prices on this page.
A Simple Review Strategy That Works With Any Tool
The software matters less than the habit. Ask every happy customer for a review within a day of the job or visit, by text, with one tap to your Google profile. Reply to every review, thanking the good ones by name and answering the bad ones calmly with an offer to fix it offline. Keep your Google Business Profile complete, with accurate hours, services, photos and posts. Watch your rating and review count monthly by location and fix the location that falls behind. Any of the tools above can automate most of this; the businesses that win are the ones that keep doing it every week.
The Best Birdeye Alternatives in 2026: Features, Pricing, Pros and Cons
Fourteen tools for online reputation management, review management and local customer communication, thirteen review platforms plus one outbound option, from simple review request tools to enterprise platforms. Each entry shows who it suits, its pros and cons and the price its own pricing page showed on the dates below. Where a vendor publishes no price, we say so. Multiply Revenue is listed first because it solves a different problem, finding new customers, and you should know that before you read the rest.
We make Multiply Revenue, so weigh our entry accordingly. Every other tool here is described from its own public pages, and none of them paid to be included.
Multiply Revenue
Best for: local businesses whose real problem is too few new customers rather than too few reviews
Multiply Revenue is not a review management tool, and it does not replace Birdeye's reviews, listings or surveys. It is an outbound AI sales platform: its digital assistant calls your list or an in-market audience of businesses shopping for what you sell, qualifies who answers and books the appointment onto your calendar, with text and email follow-up and a CRM in one workspace. Many owners run it alongside a review tool, one bringing new customers in and the other turning their good experiences into reviews. In practice, it suits an owner whose reviews are already decent but whose calendar has gaps: a commercial cleaner, an HVAC company selling maintenance contracts to property managers or an IT provider selling to small offices. The agent says it is a digital assistant and that the call is recorded, calls business lines in each prospect's own timezone and hands you booked appointments rather than a list to work through.
Pros
- Flat plans from $97 a month, no setup fee
- Outbound AI agent that calls, qualifies and books
- Not priced per location
- CRM with SMS and email follow-up
Cons: No review requests, review monitoring, listings management or surveys. If reputation is your main need, pick one of the tools below.
Price: $97, $297 or $497 a month, no setup fee.
See Multiply Revenue pricingPodium
Best for: local businesses that want messaging, reviews and an AI employee in one inbox
Podium is a frequent Birdeye comparison. Its homepage calls it the #1 converting AI employee for local businesses, and its reviews product automates review collection and management across Google, Facebook and other platforms, with an AI reputation specialist that writes invites and replies. Reviews, texts and webchat land in one inbox, with a mobile app and attribution reporting. In practice, Podium suits a busy local business whose customers prefer to text, such as an auto shop, a home service company or a retail store, where the inbox and quick replies matter as much as reviews. Ask for the price with and without the AI employee, what is charged per text and the contract length, because those three numbers decide the real cost.
Pros
- Strong text messaging and inbox
- AI that writes review invites and replies
- 24/7 AI employee for lead response
Cons: The published plan price is the start: check what phones, extra numbers and the AI employee add for your team.
Price: Core $399 a month, Pro $599 a month, Signature quoted.
Source: Podium Pricing · checked October 17 and 18, 2026.
Read our Podium alternatives guide
NiceJob
Best for: small home service and local businesses that mainly want more reviews
NiceJob focuses on getting happy customers to leave reviews and refer friends, with review requests by text and email, review widgets for your website and AI review replies on its Pro plan. It is simple and affordable and built for owners who do not want to manage software, which makes it a common Birdeye alternative for a single-location business. In practice, NiceJob suits an owner who wants reviews to happen without thinking about it: requests go out by text and email after each job. It is a good first review tool for a contractor, cleaner or landscaper, and the no-contract terms make it easy to try. Check how requests are triggered from the software you already use before you sign up.
Pros
- Published prices, no contracts
- Review requests by text and email
- Website review widgets
Cons: A review and referral tool, not a full messaging inbox or phone system. Its website add-on carries a setup fee.
Price: Starter $75 a month, Pro $125 a month, no contracts. Sites add-on $99 a month plus $199 setup.
Source: NiceJob Pricing · checked October 17 and 18, 2026.
BrightLocal
Best for: businesses and agencies that want local SEO tools and review management together
BrightLocal is a local SEO platform with local rank tracking, citation monitoring, Google Business Profile audits and a local AI visibility tracker. Its Grow plan adds review monitoring and responses across multiple sites, review requests by email, SMS and in-store campaigns and a widget to publish reviews on your website. In practice, BrightLocal suits a business or agency that cares about where it shows up in local search as much as about reviews. The rank tracking and citation tools tell you why you are or are not in the map pack, and the Grow plan adds the review side. Agencies managing many clients should look at the location bands, since price rises with the number of locations.
Pros
- Transparent prices on its page
- Local SEO and reviews in one tool
- 14-day free trial
Cons: Prices rise with the number of locations, and review tools are only on the top Grow plan.
Price: For one location: Track $31, Manage $40, Grow $49 a month billed annually ($41, $54, $65 monthly).
Source: BrightLocal Pricing · checked October 17 and 18, 2026.
Reputation
Best for: multi-location brands in healthcare, auto, restaurants and retail
Reputation is an enterprise online reputation management platform for review management, listings and customer feedback across many locations, with prices per location on its own pricing page and an enterprise tier for large brands. It is one of the closest like-for-like Birdeye alternatives for chains. In practice, Reputation suits a brand with a regional or national footprint that wants consistent reviews, listings and feedback reporting across every location, with a per location price it can budget for. Smaller businesses may find it more platform than they need. Ask what reporting each tier includes and where the enterprise tier begins for your location count.
Pros
- Per location prices published
- Built for multi-location brands
- Reviews, listings and feedback
Cons: Texting and webchat are not on its pricing page, so it replaces Birdeye's reputation features rather than its messaging.
Price: $80, $115 or $150 a month per location; Enterprise quoted for 125 or more locations.
Source: Reputation Pricing · checked October 17 and 18, 2026.
GatherUp
Best for: growing multi-location businesses and agencies managing reviews
GatherUp focuses on review requests, review monitoring and customer feedback, with pricing that falls per location as you add more. It suits businesses that want a focused review platform without the rest of Birdeye's suite. In practice, GatherUp suits a growing business or agency that wants a focused review and feedback tool with a predictable per location cost. Confirm which review sites it monitors in your industry and how review requests connect to your existing systems.
Pros
- Clear per location pricing
- Review requests and feedback
- 20% off annual billing
Cons: No webchat, phones or payments, so it covers one slice of what Birdeye does.
Price: $99 a month for one location, $60 a month per location for multi-location; 20% off annual.
Source: GatherUp Pricing · checked October 17 and 18, 2026.
Grade.us
Best for: marketing agencies reselling review management under their own brand
Grade.us is built for agencies: review request campaigns, review monitoring and white-label dashboards an agency can resell to its clients under its own brand. In practice, Grade.us suits an agency that wants to add review management to its service menu under its own brand, with client dashboards and campaign reporting it can show each month. A local business buying for itself will usually find NiceJob or GatherUp simpler. Ask how white-label branding, client logins and billing work before you resell it.
Pros
- White-label for agencies
- Review request campaigns
- Published prices
Cons: No webchat, phones or payments, and the interface is built around campaigns rather than conversations.
Price: $99 a month for one location, $60 a month per location for 2 to 10; 20% off annual.
Source: Grade.us Plans · checked October 17 and 18, 2026.
Trustpilot
Best for: ecommerce and online brands that want a public review profile
Trustpilot hosts a public review profile for your business, with a free plan and paid plans that add more review invitations, widgets, users and domains. It is priced per domain rather than per location, which suits online brands more than local service businesses. In practice, Trustpilot suits an online store or national brand whose customers check Trustpilot before buying, and whose marketing team wants reviews on its website. A local plumber or dentist gets more from Google reviews than from a Trustpilot profile. Check the review invitation limits on each plan against your monthly order volume.
Pros
- Public review profile
- Free plan, plus review invitations and widgets
- 14-day trial on Plus
Cons: Every plan is a 12-month commitment and each domain is priced separately.
Price: Free plan; paid from $99 (Starter), $319 (Plus) or $799 (Premium) a month per domain, billed annually; Enterprise quoted.
Source: Trustpilot Business Plans · checked October 17 and 18, 2026.
Weave
Best for: dental, medical, optometry and veterinary practices
Weave combines phones, two-way texting, reviews, scheduling reminders and payments for healthcare practices. For practices, the draw over Birdeye is that phones, reminders, texting and reviews are designed around appointments and patient records. In practice, Weave suits a dental, medical, optometry or veterinary practice that wants its phones, appointment reminders, texting and reviews connected to its practice software. The front desk works from one screen and review requests follow appointments automatically. Confirm it integrates with your practice management system and ask for the full price beyond the starting figure.
Pros
- Built for healthcare practices
- Phones and texting included
- Reviews and reminders together
Cons: Plan prices are behind a quote form beyond the starting figure, and it is built for healthcare rather than general local businesses.
Price: Starts from $199 a month, according to its pricing page. Plan prices are quoted.
Source: Weave Pricing · checked October 17 and 18, 2026.
Vendasta
Best for: agencies that sell reputation and marketing services to small businesses
Vendasta is an agency platform with Reputation AI: automated review requests by email and SMS, AI review responses on Google and Facebook, NPS feedback and monitoring across 100+ sources, all sold to clients through a white-label portal. In practice, Vendasta suits an agency that sells several marketing services to small businesses and wants reputation management as one of them, delivered through its own branded portal. A single business buying for itself will find the minimum spend model more than it needs. Model your expected client count against each minimum before you commit.
Pros
- White-label client portal
- AI review responses
- 14-day free trial on the first three plans
Cons: Plans are monthly minimum spends rather than simple subscriptions, so model your real usage.
Price: $0 subscription with monthly minimums of $99, $499 or $999; Enterprise custom.
Source: Vendasta Pricing · checked October 17 and 18, 2026.
SOCi
Best for: multi-location brands that want AI agents for local search, social and reviews
SOCi describes brand-trained AI agents that automate local visibility work across search, social and reviews for multi-location businesses: review management at scale, listings, Google posts and social media by location. Its page says there are no per-user fees. In practice, SOCi suits a multi-location brand with a central marketing team and local managers, where social posts, listings and review replies have to be done for every location without hiring a person per site. Ask which AI agents you need, how pricing scales with location count and how local managers approve what the agents post.
Pros
- No per-user fees
- Social, listings and reviews by location
- Built for multi-location brands
Cons: No published prices; cost depends on location count and which agents you deploy.
Price: Not published. SOCi quotes based on locations and agents.
Source: SOCi Pricing · checked October 17 and 18, 2026.
ReviewTrackers
Best for: brands that want deep review analytics and competitor insights
ReviewTrackers is an online reputation management platform that monitors, analyzes and helps you respond to reviews from 100+ sources, with customer experience analytics, competitor insights and listings management. Its plans are named Data Only, Starter and Essential. In practice, ReviewTrackers suits a brand that wants to understand what customers say across hundreds of reviews: recurring complaints, praise by location and how it compares with competitors. It is more analytics than automation. Ask for the per location price on the plan you need and whether the Data Only plan covers your reporting.
Pros
- Review data from 100+ sources
- Experience analytics
- Unlimited users on Starter
Cons: No published prices; Starter and Essential are billed per location, paid annually.
Price: Not published. ReviewTrackers asks you to request a demo.
Source: ReviewTrackers Pricing · checked October 17 and 18, 2026.
Yext
Best for: enterprise brands that want listings, reviews and search in one platform
Yext describes an enterprise platform giving brands verified data and distribution, with products for listings, reviews, social, pages, search and a knowledge graph of brand data. It suits large brands that care most about consistent listings everywhere, including in AI answers. In practice, Yext suits a large brand that needs its business data correct across search engines, maps, directories and AI answers, with reviews and social on top. It is an enterprise purchase with a sales process to match. Ask which products are bundled, the contract term and how listings behave if you cancel.
Pros
- Enterprise listings network
- Reviews and social
- Knowledge graph of brand data
Cons: No pricing page; you will need to contact sales.
Price: Not published.
Source: Yext · checked October 17 and 18, 2026.
Thryv
Best for: small service businesses that want a website, listings and marketing bundle
Thryv bundles small business software, including listings, reviews, a website and marketing tools, with a published entry price. It suits owners who want one vendor for their online presence rather than a specialist review platform. In practice, Thryv suits a small service business that wants one vendor for its website, listings, reviews and basic marketing, and would rather not run several specialist tools. Specialists may go deeper on any one feature. Check how many users are included, whether texting is available and what moves you from Starter to Signature.
Pros
- Published starting price
- Website and listings in one bundle
- Custom plans available
Cons: Texting is not listed on the plans we read, and the entry plan includes one user.
Price: Starter $99 a month, Signature $399 a month; custom plans quoted.
Source: Thryv Pricing · checked October 17 and 18, 2026.
More Birdeye Competitors: Niche and Industry Review Tools
These tools cover part of what Birdeye does or suit a specific industry.
Broadly
Broadly started in reviews and webchat for local businesses and now sells an AI workforce package covering messaging, reviews and lead response, at $799 a month according to its pricing page.
Source: Broadly Pricing · checked October 17 and 18, 2026.
Swell
Reviews and messaging for multi-location healthcare groups. Swell does not publish figures, only that it is priced per location.
Source: Swell Pricing · checked October 17 and 18, 2026.
Signpost
AI call answering, reviews and marketing for home service pros. Prices are not published and its pricing page lists a six month agreement.
Source: Signpost Pricing · checked October 17 and 18, 2026.
SocialPilot
A social media management tool with a separate review management product for monitoring and replying to reviews across locations with AI-generated replies. No price is printed for the review product.
Source: SocialPilot Review Management · checked October 17 and 18, 2026.
Search Atlas
An SEO platform whose plans include Google Business Profile management allowances for local SEO, from $99 a month according to its pricing page. A fit for teams that want local SEO work alongside reviews from another tool; we could not find a dedicated reputation product on its site.
Source: Search Atlas Pricing · checked October 17 and 18, 2026.
Yotpo
Reviews and user-generated content for ecommerce brands, priced by order volume: free up to 50 orders a month, then $89 and $169 plans. Built for online stores, not local service businesses.
Source: Yotpo Pricing · checked October 17 and 18, 2026.
How to Choose the Right Birdeye Alternative
Start with the job you need done, then compare review management software on the features that matter for that job. These are the questions worth asking every vendor.
Review requests that customers actually answer
Check how review requests go out (text, email or both), whether they can trigger automatically after a job or visit and whether there are per-message SMS charges. The easier it is for a happy customer to leave a Google review, the more reviews you get.
Review monitoring and responses
Make sure the tool monitors the sites your customers use, Google and Facebook first, plus industry sites, and lets you reply from one place. AI-drafted replies save time; check you can edit them before they post.
Listings management and local SEO
If your listings are messy, a tool with listings management keeps your name, address, phone and hours consistent across directories. Birdeye, BrightLocal, Yext, Reputation and SOCi cover listings; single-purpose review tools usually do not.
Multi-location and agency features
Brands with many locations need location-level dashboards and permissions. Agencies need white-label reporting and client management. Check both before you commit.
Pricing model and contract
Get the price for your exact number of locations or domains, any setup fees, SMS costs and the contract term in writing. Compare first-year cost, not monthly headlines.
Reporting and insights
Good reporting shows review volume, star rating trends, response times and sentiment by location, so you can see which locations need help.
Integrations with your CRM and booking software
Review requests work best when they go out automatically after a job, appointment or purchase. Check that the tool connects to your CRM, booking or point of sale system, so requests trigger without anyone remembering to send them.
Support, training and onboarding
Ask what onboarding is included, whether there is a setup fee and how you reach customer support. A cheaper tool that nobody on your team learns to use costs more than a pricier one that runs itself.
Review widgets for your website
Showing recent reviews on your website builds trust at the moment a visitor decides whether to call. Check that the tool includes a widget that updates itself and matches your site's design.
A mobile app your team will use
Owners and managers answer reviews and messages from their phones between jobs. Check that the mobile app lets you send review requests, reply to reviews and see new messages without opening a laptop.
Who owns your data and listings
Confirm that your customer list, review history and listing logins stay yours if you leave, and that you can export them at any time. Reviews posted on Google and Facebook stay on those sites whatever tool you use.
Whether you need reviews or new customers
Be honest about the problem. If customers already find you and you need to win more of them, a review tool is right. If too few people are finding you at all, look at outbound tools that bring in new leads.
Which Birdeye Alternative Is the Best Fit
Pick the row that matches why you are looking.
Not enough new customers, reviews are fine
Multiply Revenue
Messaging, reviews and an AI employee in one inbox
Podium
More reviews at a clear price, one location
NiceJob
Local SEO and reviews together
BrightLocal
Like-for-like reputation platform for chains
Reputation
A focused review platform, per location pricing
GatherUp
White-label review management for an agency
Grade.us
A public review profile for an online brand
Trustpilot
Phones, texting and reviews for a practice
Weave
Enterprise listings and reviews everywhere
Yext
The Best Birdeye Alternative for Your Type of Business
The right Birdeye alternative depends on how many locations you run, your industry and whether you resell to clients. Start with the description closest to your business, then check the two or three tools it names against the full list above.
Single-location home service businesses
A plumber, roofer or HVAC company with one location usually wants more Google reviews at a clear price. NiceJob and BrightLocal are simple places to start. If the phone is too quiet to generate reviews in the first place, Multiply Revenue's agent calls property managers and businesses to book the jobs.
Dental, medical and veterinary practices
Practices get the most from tools built around appointments, such as Weave for phones, texting and reminders, or Swell for multi-location healthcare groups.
Multi-location brands and franchises
Chains that need location-level control usually shortlist Birdeye, Reputation, SOCi and Yext, all built for many locations. Compare per location pricing and reporting across locations.
Marketing agencies
Agencies that manage reviews for clients should look at Grade.us and Vendasta, which are built to be white-labeled and resold. BrightLocal pairs reviews with local SEO reporting.
Ecommerce and online brands
Online stores are better served by Trustpilot or Yotpo, priced per domain or by order volume and built to collect and show reviews for online shoppers.
Restaurants and retail with several locations
Restaurants and shops with a handful of locations need review monitoring and responses by location and accurate hours everywhere. Reputation, SOCi and BrightLocal are worth comparing, with per location pricing that scales with you.
Med spas, salons and wellness businesses
Appointment-based businesses outside healthcare want review requests after every visit, quick text replies and a booking link. Podium leads with texting, while NiceJob keeps it to reviews at a published price. Choose by whether the inbox or the reviews matter more to you.
Agencies just starting to offer reviews
An agency testing review management with a few clients can start on BrightLocal or Grade.us with published per location prices, then look at Vendasta once it is selling several services to each client.
Businesses with one location and a tight budget
If you want more Google reviews and nothing else, choose a tool with a published price and no long contract, such as NiceJob, and add listings or local SEO later only if you need them.
Businesses that need more customers, not more reviews
If your rating is already good and the problem is volume, another review tool will not change much. Multiply Revenue's AI agent calls in-market businesses and your own list, qualifies them and books the appointment.
When Birdeye Is Still the Best Choice
Birdeye is a strong choice for a multi-location brand that wants reviews, listings, messaging, surveys and social media in one platform with AI doing much of the work. If you run many locations and want one vendor for your online reputation, it belongs on your shortlist, and Multiply Revenue does not replace it. The same goes for a brand that has already built its review requests, survey flows and listings inside Birdeye: switching costs time, and staying is reasonable if the platform is doing its job and the price fits.
Where it does not help is bringing in customers who have never heard of you. Reviews win the people who are already searching. If you also need new leads, many businesses keep their review platform and add Multiply Revenue to call and book new prospects, so the reputation you built has more people to convert.
If you do stay, get the most from it: switch on automatic review requests after every job or visit, reply to every review within a day or two, keep every location's listing accurate and review the reporting monthly to spot locations whose rating is slipping. A platform you pay for and use halfway is an expensive way to run it.
How to Switch From Birdeye to Another Review Platform
Your reviews stay on Google, Facebook and the other sites when you leave. What you need to move is everything around them.
- 1
Check your contract dates
Find your renewal date and notice period first, so you do not roll into another term while you compare. Quote-based platforms often renew automatically, and missing a notice window can lock you in for another year. Put the date in your calendar with a reminder a month before.
- 2
Export your data
Download customer lists, review reports, survey results and any contact opt-outs from Birdeye before access ends. The opt-outs matter most: carry them into the new tool so nobody who asked not to be texted is contacted again.
- 3
Reclaim your listings
Make sure you own the logins for your Google Business Profile and other listings, so nothing is lost when the old tool disconnects.
- 4
Set up review requests in the new tool
Connect your CRM or booking system and rebuild the automatic review requests that go out after each job or visit, then test one with a real customer. Rewrite the request message while you are at it: short, personal and with a single link usually works better than a long template.
- 5
Move your website widgets
Replace any review widgets on your website with the new tool's version so your star rating keeps showing.
- 6
Tell your team what changed
Show staff the new app, the new review request message and who replies to reviews now, so nothing falls through the cracks in the first month.
- 7
Run both briefly, then cancel
Overlap for a few weeks if your contract allows, check review volume holds, then cancel at the end of the term.
Questions People Ask Before They Switch
See the Agent Workingon Your Own Market.
The outbound agent is included rather than sold as an add-on. AI time bills at a flat per-minute rate from the first minute, and the line for AI calls is part of that rate. Book a twenty minute call when you are ready to see it run on your own market.
The rest of the Multiply Revenue platform
Every part below is included on the same login and writes to the same contact record. Nothing here is a separate subscription.