A CRM with texting from your own number.
A CRM with texting built in keeps every message on the right customer. Texts go out from your own phone and SIM and replies land in the contact's record next to their calls and emails. When someone goes quiet, the AI agent follows up by text.
Send from your own SIM. Nothing to register, nothing per message from us.
Texts live on phones, not in the pipeline.
Customers answer texts faster than email, so teams text from their own phones. Then the conversation is stuck on one device that nobody else can see.
Stuck on one person's phone
When a rep is off or leaves, the texts with their customers go with them. The next person has no idea what was already said.
Nothing ties them to the deal
A quote discussed by text never makes it into the CRM, so the record says one thing and the customer remembers another.
Follow up depends on memory
Nobody sets a reminder to text back the person who said maybe. A week later the moment has passed.
How it connects
Texting from the CRM in one setup.
- 01
Pick the phone
Use an Android phone with the SIM and number you want customers to see.
- 02
Connect it once
We connect it to your account during setup. Leave it powered on and charging.
- 03
Text from the CRM
Your team and the AI agent send from the contact's record. Replies come back to the same thread.
Every text on the right record.
Texting runs through the CRM, so messages are shared by the team, tied to the customer and picked up by the AI agent when follow up is due.
Your number, your SIM
Messages go out through an Android phone on your own carrier plan, so customers see a number they recognize and reply like they would to anyone.
One conversation, whole team
Anyone on the team can read the thread and reply from the CRM, so customers never have to repeat themselves to a new person.
The agent texts back
When a prospect goes quiet, the AI agent follows up by text in the same thread, alongside calls and email, until they answer or say no.
Your plan, your volume.
No per-message charge from us
We do not bill per text. Your carrier plan covers the messages, the same as texting from your phone today.
The whole team on one line
Everyone texts through the connected phone from the CRM, so you are not buying a separate texting seat for each person.
Texting people who said yes
Keep your texts to customers and contacts who agreed to hear from you, and honor anyone who asks you to stop.
What to look for in a texting CRM.
Two-way texting, not just blasts
Many texting tools are built for SMS marketing: one message sent to a large list. That has its place. A CRM with texting does something different. It handles two-way conversations with each customer, keeps every message on their record and lets the whole team pick up the thread.
For most small businesses the texts that make money are one to one: confirming an appointment, answering a question about a quote, nudging a lead who went quiet. Those need a shared inbox and a customer history, not a campaign builder.
Features to check
Look for texts that land on the right contact automatically, a team view of every conversation and follow up that sends on its own when a lead goes quiet. Check which number customers will see, because a familiar number gets answered. And check how you are charged: per message, per seat or through your own plan.
Also check the rules. Texting laws protect people from messages they did not ask for, so keep your lists to people who opted in and stop texting anyone who says stop.
How texting works with calls and email
Texting works best as one channel among several. In Multiply Revenue, a lead might hear from the AI agent by phone, get a short text afterward with the details they asked for and receive a longer email with the rest. When they reply by text, it lands on the same record as the call. When they are ready to talk, the agent books the meeting on the next call. The customer gets one consistent conversation, and your team gets the whole history in one place.
Questions about texting
How does texting work in the CRM?
You connect an Android phone with your own SIM once, during setup, and leave it powered on. After that your whole team texts from the CRM, and the messages go out through that phone on your own carrier plan. Replies come back into the contact's record.
Does it cost extra per text?
We add no per-message charge. Texts go out on your own carrier plan, so your carrier sets the limits and the price, the same as texting from your phone today.
Do I need to register for business texting?
You send from your own SIM, so there is nothing to register with us and nothing per message. Your carrier's normal rules for your plan still apply, so keep your volume within what your plan allows.
Is this an SMS CRM integration or built in?
Built in. There is no separate texting app to connect and no integration to maintain. The phone you connect during setup sends and receives, and the CRM keeps every message on the right contact.
Why an Android phone and not a new number?
Customers already know your number, and texts from a real phone number read like a message from a person rather than a marketing short code. It also keeps the cost on the plan you already pay for instead of adding a messaging bill on top.
Can the AI agent text customers?
Yes. When someone goes quiet after a call or an email, the agent can follow up by text, written from what they actually said, and keep the conversation going until they book or say no. Every text shows up in the same record as the calls and emails.
Who should I text?
People who have agreed to hear from you: customers, people who asked for a quote and contacts who opted in. Texting laws protect people from messages they did not ask for, so keep your lists to people who said yes and honor anyone who asks you to stop.
Multiply Revenue